Skip to main content

About the Data

Learn more about the information on this site

The information in this section defines terms used throughout the site and a description of the methodologies used to determine comparative results of a PO or a practice.

This report comes from a neutral, objective source (the Greater Detroit Area Health Council), not the POs or practices themselves, or from health plans.

When were these survey results collected?

These survey results were collected in 2017.

What is a Physician Organization?

Many doctors in Michigan belong to groups called Physician Organizations (POs). Physician Organizations help providers share information about best practices for treatment, which helps providers improve the quality of your care. Many POs, including those included in these reports, work with their physicians and other providers to improve patients' experience when they visit the practice. POs also work with their physicians to help keep costs down so that medical care is more affordable. Physician Organizations are made up of providers in many specialties in offices and clinics throughout Michigan. Physician Organizations vary widely in the number of providers and the location of the physician offices included in each PO.

Why are Physician Organizations important to me?

Providers in Physician Organizations work together to share best practices to make sure their patients receive high-quality care. Some POs and their providers provide excellent care, while others are still improving. Although there are differences in PO performance, providers are working to continuously improve and provide high quality care. For example, some POs are working with physicians to implement patient centered medical homes, data sharing and use of electronic medical records to help physicians better manage care; others have added use of a tool to improve care of high blood pressure in their patients with diabetes; others have helped their physicians to communicate better with patients.

How were comparative results calculated?

Statistical tests were performed to determine whether a particular PO's mean (average) score for a category or measure is "average" (meaning the same as), "above" or "below" the mean (average) score for the group of 11 POs as a whole, the overall mean. A mean or average score is the result of averaging everyone's responses to the survey questions that relate to the measure—for example, the average of those who responded "never", those who responded "sometimes", those who responded "usually" and those who responded "always"; or the average of those who responded "no" and those who responded "yes."  This mean or average score is not the same as the "% always" or "% yes" scores shown in the reports.

These same statistical tests were performed to compare each practice to all the practices as a whole.

If the report shows that a PO's or practice's average score is "Above the group average", the PO's or practice's average score is reported as significantly different and higher/better than the overall group's average score for that category or measure. Likewise, if the report shows that a PO's average score is "Below the group average", the PO's or practice's average score is reported as significantly different and lower/worse than the overall group's average score for that category or measure. Finally, if the report shows that a PO's or practice's average score is "Same as the group average", the PO's or practice's average score is reported as not significantly different than the overall group's average score for that measure, and that any difference is likely due to random chance.

For these statistical tests, it was decided to use a significance level of 5% (p value of .05). The p value indicates the likelihood that the difference between means (e.g., a particular PO's average score vs. the overall group's average score) is due to random chance, or due to something else (i.e., an actual difference in performance on that measure).

Why do some cells only display "Not Enough Data"?

In these cases, there were not enough survey responses (the "N" number) for those practices and the questions relating to those categories or measures to assure that the scores were reliable (likely to get the same or very similar scores if patients were survey multiple times.) Rather than reporting unreliable results, the results for these practices and measures have instead been blinded.

Survey Categories and Measures

Getting Timely Appointments Care and Information:

The survey asked patients how often they got appointments for care as soon as needed and timely answers to questions when they called the office.

How Well Providers Communicate with Patients:

The survey asked patients how often their providers explained things clearly, listened carefully, showed respect and spent enough time with the patient.

Provider Use of Information to Coordinate Patient Care (only used in surveys about adult's experience):

The survey asked patients how often their providers knew important information about the patient's medical history, how often someone from the provider's office followed up with the patient to give results of a blood test, x-ray or other test, and how often someone from the provider's office talked with the patient about all prescription medications being taken.

Helpful, Courteous and Respectful Office Staff:

The survey asked patients how often office staff were helpful and treated them with courtesy and respect.

Patients' Rating of Provider:

The survey asked patients to rate their provider on a scale of 0 to 10, with 0 being the worst and 10 being the best. The displayed scores show how often patients rated their provider highly (score of 9 or 10).

Provider Supports Patient Taking Care of Own Health (only used in surveys of adult patients):

The survey asked patients if their provider talked with them about specific health goals and whether their provider asked if there are things making it hard to take care of one's own health.

Provider's Attention to Your Child's Growth and Development (only used in surveys about child's patient experience):

The survey asked parents if the provider talked about their child's growth, age-appropriate behaviors, moods and emotions and ability to get along with others.

Provider's Advice on Keeping Your Child Safe and Healthy (only used in surveys about child's patient experience):

The survey asked parents if the provider talked about keeping their child from getting injured, the food the child eats and the child's exercise or physical activity.

Survey Questions and Description of "N"

The following table shows the short name for the categories or measures, a longer description of each category or measure, whether the category or measure is included in the Adult survey, the Child survey or both surveys and the “N” or number of responses needed for data to be included for each category or measure.

Short Name Description Adult or Child Measure or Category Adult "N" PO Adult "N" Practice Child "N" PO Child "N" Practice
Timeliness Getting Timely Appointments, Care and Information Both 374 51 131 53
Communication How Well Providers Communicate with Patients Both 2329 68 219 55
Care Coordination Provider Use of Information to Coordinate Patient Care Both 548 58 235 49
Office Staff Helpful, Courteous and Respectful Office Staff Both 242 43 96 38
Patient Rating Patient Rating of the Provider Both 2064 63 172 43
Supports Patient Care Provider supports patient taking care of own health (PCMH*) Adult 164 50 Not Applicable Not Applicable
Growth & Development Provider’s Attention to Child’s Growth and Development (PCMH)* Child Not Applicable Not Applicable 161 44
Provider Advice Provider’s Advice on Keeping Child Safe and Healthy Child Not Applicable Not Applicable 129 33
*PCMH = Patient Centered Medical Home; this category asks questions related to practices’ PCMH characteristics. PCMH is a model of primary care that is patient-centered, comprehensive, team-based, coordinated, accessible and focused on quality and safety. For more information, see the Patient-Centered Primary Care Collaborative.

View the Surveys

Click here to view the Adult survey.

Click here to view the Child survey.