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Physician Organization Report

Affinia Health Network

This Physician Organization (PO) and its participating physician practices voluntarily make these data public to improve healthcare in Michigan. Their cooperation makes them leaders among POs and practices in promoting transparency and accountability.

Choose a measure type

  • Above the group average
  • Same as the group average
  • Below the group average
  • Not enough data to report a valid, reliable score
N = Number of responses by category (See About the Data).
Timeliness
?
Timeliness
Getting Timely Appointments, Care, and Information

Patients were asked:
How often did you get appointments for care as soon as needed and timely answers to questions when you called the office?

Communication
?
Communication
How Well Provider Communicates with Patients

Patients were asked:
How often did this provider explain things clearly, listen carefully, show respect and spent enough time with you?

Care Coordination
?
Care Coordination
Provider Use of Information to Coordinate Patient Care

Patients were asked:
How often did this provider know important information about your medical history, follow up with you to give results of a blood test, x-ray or other tests, and talk with you about all the prescription medications you take?

Office Staff
?
Office Staff
Helpful, Courteous, and Respectful Office Staff

Patients were asked:
How often was the office staff helpful, courteous and respectful?

Patient Rating
?
Patient Rating
Patient Rating of the Provider

Patients were asked:
Rate your provider on a scale of 0 to 10, with 0 being the worst and 10 being the best. (The displayed scores show how often patients rated their provider highly with a score of 9 or 10.)

Supports Patient Self-Care
?
Supports Patient Self-Care
Provider Supports Patient Taking Care of Own Health (PCMH)

Patients were asked:
Did this provider talk with you about your specific health goals and whether there are things making it hard to take care of your own health?

MiPEC Average Performance 65.84% 86.31% 71.71% 78.24% 81.45% 53.19%
National Average Performance 67.00% 85.00% 73.00% 79.00% 80.00% 55.00%
Browning Claytor Health Center
1246 Madison SE Grand Rapids
69.88
n = 53
Not enough data
n = 59
76.16
n = 60
84.46
n = 60
Not enough data
n = 60
60.11
n = 60
Byron Center Family Medicine
7740 Byron Center Ave # 202 Byron Center
72.12
n = 128
87.41
n = 147
79.28
n = 147
76.19
n = 147
79.07
n = 147
52.67
n = 145
Clinica Santa Maria
730 Grandville SW Grand Rapids
69.45
n = 77
83.79
n = 84
62.47
n = 84
79.12
n = 83
88.82
n = 82
65.98
n = 83
Family Medicine Specialists
721 Three Mile Rd NW, Suite 200 Grand Rapids
64.76
n = 145
93.92
n = 157
75.37
n = 158
81.39
n = 158
92.76
n = 157
55.03
n = 156
Gerald VanWieren, MD
71 S Front St Grant
80.38
n = 171
87.81
n = 182
85.29
n = 181
91.04
n = 180
85.37
n = 178
77.21
n = 179
Timeliness
?
Timeliness
Getting Timely Appointments, Care, and Information

Patients were asked:
How often did you get appointments for care as soon as needed and timely answers to questions when you called the office?

Communication
?
Communication
How Well Provider Communicates with Patients

Patients were asked:
How often did this provider explain things clearly, listen carefully, show respect and spent enough time with you?

Care Coordination
?
Care Coordination
Provider Use of Information to Coordinate Patient Care

Patients were asked:
How often did this provider know important information about your medical history, follow up with you to give results of a blood test, x-ray or other tests, and talk with you about all the prescription medications you take?

Office Staff
?
Office Staff
Helpful, Courteous, and Respectful Office Staff

Patients were asked:
How often was the office staff helpful, courteous and respectful?

Patient Rating
?
Patient Rating
Patient Rating of the Provider

Patients were asked:
Rate your provider on a scale of 0 to 10, with 0 being the worst and 10 being the best. (The displayed scores show how often patients rated their provider highly with a score of 9 or 10.)

Supports Patient Self-Care
?
Supports Patient Self-Care
Provider Supports Patient Taking Care of Own Health (PCMH)

Patients were asked:
Did this provider talk with you about your specific health goals and whether there are things making it hard to take care of your own health?

MiPEC Average Performance 65.84% 86.31% 71.71% 78.24% 81.45% 53.19%
National Average Performance 67.00% 85.00% 73.00% 79.00% 80.00% 55.00%
Grand Rapids Family Physicians
1787 Grand Ridge Ct NE, Suite 101 Grand Rapids
47.12
n = 159
84.58
n = 171
67.29
n = 171
79.26
n = 171
76.70
n = 170
56.01
n = 169
Hackley Community Care Center
2700 Baker Street Muskegon Heights
60.22
n = 51
Not enough data
n = 54
Not enough data
n = 54
80.87
n = 54
Not enough data
n = 54
41.09
n = 54
Heartside Health Center
359 S. Division Grand Rapids
Not enough data
n = 20
Not enough data
n = 20
Not enough data
n = 20
Not enough data
n = 20
Not enough data
n = 20
Not enough data
n = 20
Kentwood Family Physicians
5070 Cascade Rd SE # 250 Grand Rapids
74.99
n = 102
92.83
n = 111
80.34
n = 111
80.74
n = 111
91.58
n = 111
59.81
n = 110
Mercy Health Family Medicine
300 Lafayette SE, Ste 4200 Grand Rapids
56.59
n = 138
90.90
n = 141
77.47
n = 141
73.47
n = 141
90.18
n = 140
62.73
n = 139
Timeliness
?
Timeliness
Getting Timely Appointments, Care, and Information

Patients were asked:
How often did you get appointments for care as soon as needed and timely answers to questions when you called the office?

Communication
?
Communication
How Well Provider Communicates with Patients

Patients were asked:
How often did this provider explain things clearly, listen carefully, show respect and spent enough time with you?

Care Coordination
?
Care Coordination
Provider Use of Information to Coordinate Patient Care

Patients were asked:
How often did this provider know important information about your medical history, follow up with you to give results of a blood test, x-ray or other tests, and talk with you about all the prescription medications you take?

Office Staff
?
Office Staff
Helpful, Courteous, and Respectful Office Staff

Patients were asked:
How often was the office staff helpful, courteous and respectful?

Patient Rating
?
Patient Rating
Patient Rating of the Provider

Patients were asked:
Rate your provider on a scale of 0 to 10, with 0 being the worst and 10 being the best. (The displayed scores show how often patients rated their provider highly with a score of 9 or 10.)

Supports Patient Self-Care
?
Supports Patient Self-Care
Provider Supports Patient Taking Care of Own Health (PCMH)

Patients were asked:
Did this provider talk with you about your specific health goals and whether there are things making it hard to take care of your own health?

MiPEC Average Performance 65.84% 86.31% 71.71% 78.24% 81.45% 53.19%
National Average Performance 67.00% 85.00% 73.00% 79.00% 80.00% 55.00%
Mercy Health Internal Medicine
300 Lafayette SE, Ste 3000 Grand Rapids
71.63
n = 184
87.11
n = 198
75.29
n = 199
86.77
n = 199
78.93
n = 199
56.12
n = 198
Mercy Health Physician Partners Caledonia
10047 Crossroad Ct SE Caledonia
67.30
n = 119
88.88
n = 124
70.71
n = 124
72.50
n = 124
80.26
n = 123
52.82
n = 122
Mercy Health Physician Partners Downtown
245 Cherry St SE, Suite 100 Grand Rapids
66.64
n = 134
84.00
n = 152
73.86
n = 153
85.46
n = 152
77.78
n = 152
55.35
n = 150
Mercy Health Physician Partners East Beltline
1471 East Beltline NE, Ste 201 Grand Rapids
63.41
n = 209
91.01
n = 228
74.58
n = 227
81.81
n = 227
87.26
n = 225
51.05
n = 228
Mercy Health Physician Partners Holland North
3290 N wellness Dr #220 Holland
77.28
n = 97
90.88
n = 100
78.49
n = 101
84.92
n = 101
88.50
n = 101
58.23
n = 100
Timeliness
?
Timeliness
Getting Timely Appointments, Care, and Information

Patients were asked:
How often did you get appointments for care as soon as needed and timely answers to questions when you called the office?

Communication
?
Communication
How Well Provider Communicates with Patients

Patients were asked:
How often did this provider explain things clearly, listen carefully, show respect and spent enough time with you?

Care Coordination
?
Care Coordination
Provider Use of Information to Coordinate Patient Care

Patients were asked:
How often did this provider know important information about your medical history, follow up with you to give results of a blood test, x-ray or other tests, and talk with you about all the prescription medications you take?

Office Staff
?
Office Staff
Helpful, Courteous, and Respectful Office Staff

Patients were asked:
How often was the office staff helpful, courteous and respectful?

Patient Rating
?
Patient Rating
Patient Rating of the Provider

Patients were asked:
Rate your provider on a scale of 0 to 10, with 0 being the worst and 10 being the best. (The displayed scores show how often patients rated their provider highly with a score of 9 or 10.)

Supports Patient Self-Care
?
Supports Patient Self-Care
Provider Supports Patient Taking Care of Own Health (PCMH)

Patients were asked:
Did this provider talk with you about your specific health goals and whether there are things making it hard to take care of your own health?

MiPEC Average Performance 65.84% 86.31% 71.71% 78.24% 81.45% 53.19%
National Average Performance 67.00% 85.00% 73.00% 79.00% 80.00% 55.00%
Mercy Health Physician Partners Internal Medicine East Paris
2144 E Paris Ave SE Suite #200 Grand Rapids
69.91
n = 153
88.34
n = 170
73.07
n = 170
84.64
n = 170
82.95
n = 169
56.97
n = 169
Mercy Health Physician Partners Jenison
7782 20th Ave Jenison
55.09
n = 117
89.46
n = 132
69.44
n = 131
80.38
n = 132
88.28
n = 131
50.79
n = 129
Mercy Health Physician Partners Northwest
933 3 Mile Rd NE, Ste 210 Walker
64.58
n = 145
83.55
n = 155
70.84
n = 154
71.92
n = 155
78.34
n = 154
58.49
n = 155
Mercy Health Physician Partners Rivertown
3380 44th St SW Grandville
61.77
n = 125
85.69
n = 139
68.96
n = 140
74.32
n = 141
81.72
n = 138
50.40
n = 138
Mercy Health Physician Partners Rockford
6050 Northland Dr Rockford
73.31
n = 220
93.43
n = 239
81.83
n = 239
89.75
n = 239
88.96
n = 239
66.04
n = 238
Timeliness
?
Timeliness
Getting Timely Appointments, Care, and Information

Patients were asked:
How often did you get appointments for care as soon as needed and timely answers to questions when you called the office?

Communication
?
Communication
How Well Provider Communicates with Patients

Patients were asked:
How often did this provider explain things clearly, listen carefully, show respect and spent enough time with you?

Care Coordination
?
Care Coordination
Provider Use of Information to Coordinate Patient Care

Patients were asked:
How often did this provider know important information about your medical history, follow up with you to give results of a blood test, x-ray or other tests, and talk with you about all the prescription medications you take?

Office Staff
?
Office Staff
Helpful, Courteous, and Respectful Office Staff

Patients were asked:
How often was the office staff helpful, courteous and respectful?

Patient Rating
?
Patient Rating
Patient Rating of the Provider

Patients were asked:
Rate your provider on a scale of 0 to 10, with 0 being the worst and 10 being the best. (The displayed scores show how often patients rated their provider highly with a score of 9 or 10.)

Supports Patient Self-Care
?
Supports Patient Self-Care
Provider Supports Patient Taking Care of Own Health (PCMH)

Patients were asked:
Did this provider talk with you about your specific health goals and whether there are things making it hard to take care of your own health?

MiPEC Average Performance 65.84% 86.31% 71.71% 78.24% 81.45% 53.19%
National Average Performance 67.00% 85.00% 73.00% 79.00% 80.00% 55.00%
Mercy Health Physician Partners Southeast
2080 44th St SE Kentwood
57.53
n = 129
87.98
n = 140
76.08
n = 141
71.04
n = 140
90.08
n = 141
58.05
n = 139
Mercy Health Physician Partners Southwest
2373 64th St SW, Ste 1300 Byron Center
65.01
n = 180
89.28
n = 191
70.24
n = 193
87.07
n = 192
81.49
n = 189
57.60
n = 189
Mercy Health Physician Partners Walker Standale
1175 Wilson Ave NW Walker
65.03
n = 151
86.85
n = 158
75.12
n = 157
81.95
n = 158
80.56
n = 156
54.19
n = 154
Mercy Health Physician Partners Wyoming
950 36th St SW Wyoming
66.92
n = 129
89.67
n = 137
79.61
n = 135
80.41
n = 138
83.71
n = 136
58.55
n = 135
MHPP Adult Medicine Specialists
6401 Prairie Ste 2800 Norton Shores
69.97
n = 201
89.10
n = 221
79.73
n = 220
81.26
n = 222
81.37
n = 220
71.36
n = 221
Timeliness
?
Timeliness
Getting Timely Appointments, Care, and Information

Patients were asked:
How often did you get appointments for care as soon as needed and timely answers to questions when you called the office?

Communication
?
Communication
How Well Provider Communicates with Patients

Patients were asked:
How often did this provider explain things clearly, listen carefully, show respect and spent enough time with you?

Care Coordination
?
Care Coordination
Provider Use of Information to Coordinate Patient Care

Patients were asked:
How often did this provider know important information about your medical history, follow up with you to give results of a blood test, x-ray or other tests, and talk with you about all the prescription medications you take?

Office Staff
?
Office Staff
Helpful, Courteous, and Respectful Office Staff

Patients were asked:
How often was the office staff helpful, courteous and respectful?

Patient Rating
?
Patient Rating
Patient Rating of the Provider

Patients were asked:
Rate your provider on a scale of 0 to 10, with 0 being the worst and 10 being the best. (The displayed scores show how often patients rated their provider highly with a score of 9 or 10.)

Supports Patient Self-Care
?
Supports Patient Self-Care
Provider Supports Patient Taking Care of Own Health (PCMH)

Patients were asked:
Did this provider talk with you about your specific health goals and whether there are things making it hard to take care of your own health?

MiPEC Average Performance 65.84% 86.31% 71.71% 78.24% 81.45% 53.19%
National Average Performance 67.00% 85.00% 73.00% 79.00% 80.00% 55.00%
MHPP Bear Creek
1877 N Getty St Muskegon
55.78
n = 133
87.41
n = 149
71.07
n = 150
71.64
n = 148
80.90
n = 145
57.01
n = 148
MHPP Fruitport Family Medicine
3443 Farr Rd Fruitport
58.38
n = 116
89.56
n = 129
79.89
n = 129
84.88
n = 128
85.15
n = 128
65.94
n = 129
MHPP Geriatrics
1150 E. Sherman, Suite 1125 Muskegon
59.24
n = 185
79.01
n = 230
72.62
n = 231
81.21
n = 234
74.17
n = 226
68.28
n = 228
MHPP Harborwood Family Medicine
1675 Leahy St Ste 301A Muskegon
71.73
n = 158
87.08
n = 172
77.24
n = 172
78.18
n = 170
81.54
n = 171
61.25
n = 169
MHPP Harbour Pointe
3587 Henry St. Ste 200 Norton Shores
69.17
n = 130
93.65
n = 145
77.12
n = 143
83.91
n = 144
89.47
n = 142
61.77
n = 140
Timeliness
?
Timeliness
Getting Timely Appointments, Care, and Information

Patients were asked:
How often did you get appointments for care as soon as needed and timely answers to questions when you called the office?

Communication
?
Communication
How Well Provider Communicates with Patients

Patients were asked:
How often did this provider explain things clearly, listen carefully, show respect and spent enough time with you?

Care Coordination
?
Care Coordination
Provider Use of Information to Coordinate Patient Care

Patients were asked:
How often did this provider know important information about your medical history, follow up with you to give results of a blood test, x-ray or other tests, and talk with you about all the prescription medications you take?

Office Staff
?
Office Staff
Helpful, Courteous, and Respectful Office Staff

Patients were asked:
How often was the office staff helpful, courteous and respectful?

Patient Rating
?
Patient Rating
Patient Rating of the Provider

Patients were asked:
Rate your provider on a scale of 0 to 10, with 0 being the worst and 10 being the best. (The displayed scores show how often patients rated their provider highly with a score of 9 or 10.)

Supports Patient Self-Care
?
Supports Patient Self-Care
Provider Supports Patient Taking Care of Own Health (PCMH)

Patients were asked:
Did this provider talk with you about your specific health goals and whether there are things making it hard to take care of your own health?

MiPEC Average Performance 65.84% 86.31% 71.71% 78.24% 81.45% 53.19%
National Average Performance 67.00% 85.00% 73.00% 79.00% 80.00% 55.00%
MHPP Harbour View
1909 Ruddiman Drive North Muskegon
80.32
n = 87
82.20
n = 99
74.75
n = 99
78.75
n = 99
76.01
n = 97
52.95
n = 98
MHPP Hart Family Medical Center
611 E Main Street Ste A Hart
61.20
n = 145
83.18
n = 155
71.35
n = 155
79.64
n = 155
81.97
n = 154
62.22
n = 154
MHPP Internal Medicine and Specialty Care
1675 Leahy Street Ste 201A Muskegon
66.53
n = 84
81.43
n = 89
67.19
n = 88
80.47
n = 89
71.20
n = 88
62.14
n = 88
MHPP Lakes Family Medicine
6207 Harvey Street, Suite A Muskegon
52.87
n = 112
77.52
n = 118
64.48
n = 118
67.50
n = 118
69.43
n = 117
58.66
n = 117
MHPP Lakeshore Family Care
601 W Savidge Street Spring Lake
79.85
n = 177
90.46
n = 192
73.23
n = 192
82.81
n = 193
85.63
n = 191
62.35
n = 189
Timeliness
?
Timeliness
Getting Timely Appointments, Care, and Information

Patients were asked:
How often did you get appointments for care as soon as needed and timely answers to questions when you called the office?

Communication
?
Communication
How Well Provider Communicates with Patients

Patients were asked:
How often did this provider explain things clearly, listen carefully, show respect and spent enough time with you?

Care Coordination
?
Care Coordination
Provider Use of Information to Coordinate Patient Care

Patients were asked:
How often did this provider know important information about your medical history, follow up with you to give results of a blood test, x-ray or other tests, and talk with you about all the prescription medications you take?

Office Staff
?
Office Staff
Helpful, Courteous, and Respectful Office Staff

Patients were asked:
How often was the office staff helpful, courteous and respectful?

Patient Rating
?
Patient Rating
Patient Rating of the Provider

Patients were asked:
Rate your provider on a scale of 0 to 10, with 0 being the worst and 10 being the best. (The displayed scores show how often patients rated their provider highly with a score of 9 or 10.)

Supports Patient Self-Care
?
Supports Patient Self-Care
Provider Supports Patient Taking Care of Own Health (PCMH)

Patients were asked:
Did this provider talk with you about your specific health goals and whether there are things making it hard to take care of your own health?

MiPEC Average Performance 65.84% 86.31% 71.71% 78.24% 81.45% 53.19%
National Average Performance 67.00% 85.00% 73.00% 79.00% 80.00% 55.00%
MHPP Lakeshore Medical Shelby
71 W Bevier St Shelby
62.32
n = 153
86.92
n = 174
74.45
n = 174
79.58
n = 176
79.48
n = 173
71.30
n = 173
MHPP Lakeshore Medical Whitehall
905 E Colby St Whitehall
68.39
n = 125
84.99
n = 140
68.77
n = 140
88.59
n = 139
72.95
n = 138
53.75
n = 137
MHPP Norris Creek
14 N 3rd Ave Fruitport
Not enough data
n = 47
Not enough data
n = 53
Not enough data
n = 53
87.93
n = 53
Not enough data
n = 53
65.98
n = 53
MHPP Northshore Family Medicine
1915 Holton Rd Muskegon
66.77
n = 165
82.31
n = 180
71.69
n = 181
80.31
n = 180
81.13
n = 180
54.75
n = 181
MHPP Northside Family Medicine
420 N Whitehall Rd Ste 4 North Muskegon
61.60
n = 105
83.16
n = 122
74.18
n = 121
78.73
n = 123
77.55
n = 122
57.22
n = 122
Timeliness
?
Timeliness
Getting Timely Appointments, Care, and Information

Patients were asked:
How often did you get appointments for care as soon as needed and timely answers to questions when you called the office?

Communication
?
Communication
How Well Provider Communicates with Patients

Patients were asked:
How often did this provider explain things clearly, listen carefully, show respect and spent enough time with you?

Care Coordination
?
Care Coordination
Provider Use of Information to Coordinate Patient Care

Patients were asked:
How often did this provider know important information about your medical history, follow up with you to give results of a blood test, x-ray or other tests, and talk with you about all the prescription medications you take?

Office Staff
?
Office Staff
Helpful, Courteous, and Respectful Office Staff

Patients were asked:
How often was the office staff helpful, courteous and respectful?

Patient Rating
?
Patient Rating
Patient Rating of the Provider

Patients were asked:
Rate your provider on a scale of 0 to 10, with 0 being the worst and 10 being the best. (The displayed scores show how often patients rated their provider highly with a score of 9 or 10.)

Supports Patient Self-Care
?
Supports Patient Self-Care
Provider Supports Patient Taking Care of Own Health (PCMH)

Patients were asked:
Did this provider talk with you about your specific health goals and whether there are things making it hard to take care of your own health?

MiPEC Average Performance 65.84% 86.31% 71.71% 78.24% 81.45% 53.19%
National Average Performance 67.00% 85.00% 73.00% 79.00% 80.00% 55.00%
MHPP Norton Family Practice
3535 Park St Ste 110 Muskegon
66.65
n = 186
85.54
n = 197
75.14
n = 195
70.05
n = 198
82.32
n = 197
54.51
n = 195
MHPP West View Family Medicine
6401 Prairie Ste 2600 Norton Shores
71.79
n = 136
93.21
n = 150
78.88
n = 150
86.61
n = 149
82.56
n = 149
59.50
n = 147
MHPP Westshore Family Medicine
1223 Mercy Drive Muskegon
65.48
n = 214
87.23
n = 235
74.08
n = 235
81.25
n = 235
81.37
n = 235
64.43
n = 233
MHPP Westshore Internal Medicine
1150 E Sherman Blvd Ste 1100 Muskegon
75.30
n = 213
84.43
n = 232
68.15
n = 233
82.99
n = 234
78.01
n = 232
45.42
n = 231
MHPP-Sable Point Family Care
5656 US Hwy 10 Ludington
70.13
n = 183
89.27
n = 197
82.70
n = 197
82.74
n = 194
84.52
n = 195
63.10
n = 194
Timeliness
?
Timeliness
Getting Timely Appointments, Care, and Information

Patients were asked:
How often did you get appointments for care as soon as needed and timely answers to questions when you called the office?

Communication
?
Communication
How Well Provider Communicates with Patients

Patients were asked:
How often did this provider explain things clearly, listen carefully, show respect and spent enough time with you?

Care Coordination
?
Care Coordination
Provider Use of Information to Coordinate Patient Care

Patients were asked:
How often did this provider know important information about your medical history, follow up with you to give results of a blood test, x-ray or other tests, and talk with you about all the prescription medications you take?

Office Staff
?
Office Staff
Helpful, Courteous, and Respectful Office Staff

Patients were asked:
How often was the office staff helpful, courteous and respectful?

Patient Rating
?
Patient Rating
Patient Rating of the Provider

Patients were asked:
Rate your provider on a scale of 0 to 10, with 0 being the worst and 10 being the best. (The displayed scores show how often patients rated their provider highly with a score of 9 or 10.)

Supports Patient Self-Care
?
Supports Patient Self-Care
Provider Supports Patient Taking Care of Own Health (PCMH)

Patients were asked:
Did this provider talk with you about your specific health goals and whether there are things making it hard to take care of your own health?

MiPEC Average Performance 65.84% 86.31% 71.71% 78.24% 81.45% 53.19%
National Average Performance 67.00% 85.00% 73.00% 79.00% 80.00% 55.00%
Muskegon Family Care
2201 S Getty Muskegon
54.61
n = 239
73.29
n = 257
59.86
n = 257
74.98
n = 256
68.98
n = 250
62.65
n = 257
Patricia Roy, DO, PC
1864 Lakeshore Drive Muskegon
77.03
n = 137
90.39
n = 147
79.50
n = 148
92.20
n = 148
90.05
n = 147
60.04
n = 147
Ryan Family Medicine
300 S Rath Ave Ste 202 Ludington
80.80
n = 85
90.42
n = 92
79.06
n = 92
91.99
n = 91
86.49
n = 92
71.17
n = 92
Sparta Health Center
475 South State St Sparta
64.76
n = 83
90.67
n = 88
66.76
n = 88
81.48
n = 88
86.26
n = 87
65.06
n = 86
Thomas L. Watkins, DO
855 Oak Ridge Muskegon
81.84
n = 111
95.36
n = 118
84.49
n = 118
93.75
n = 118
97.24
n = 116
62.90
n = 118

Measure Data for this Physician Organization:

Affinia Health Network's
Overall Performance:

Getting Timely Appointments, Care, and Information

Patients were asked:

How often did you get appointments for care as soon as needed and timely answers to questions when you called the office?

67.35% patients answered "Always"
(Out of 7116 patient responses)
Above
Average
This PO's score is significantly higher/better than the average score for all 11 POs as a group.
?
This PO's score is significantly higher/better than the average score for all 11 POs as a group.

How Well Provider Communicates with Patients

Patients were asked:

How often did this provider explain things clearly, listen carefully, show respect and spent enough time with you?

87.24% patients answered "Always"
(Out of 7761 patient responses)
Average
This PO's score is not significantly different than the average score for all 11 POs as a group.
?
This PO's score is not significantly different than the average score for all 11 POs as a group.

Provider Use of Information to Coordinate Patient Care

Patients were asked:

How often did this provider know important information about your medical history, follow up with you to give results of a blood test, x-ray or other tests, and talk with you about all the prescription medications you take?

74.21% patients answered "Always"
(Out of 7760 patient responses)
Above
Average
This PO's score is significantly higher/better than the average score for all 11 POs as a group.
?
This PO's score is significantly higher/better than the average score for all 11 POs as a group.

Helpful, Courteous, and Respectful Office Staff

Patients were asked:

How often was the office staff helpful, courteous and respectful?

81.51% patients answered "Always"
(Out of 7763 patient responses)
Above
Average
This PO's score is significantly higher/better than the average score for all 11 POs as a group.
?
This PO's score is significantly higher/better than the average score for all 11 POs as a group.

Patient Rating of the Provider

Patients were asked:

Rate your provider on a scale of 0 to 10, with 0 being the worst and 10 being the best. (The displayed scores show how often patients rated their provider highly with a score of 9 or 10.)

82.76% patients answered "9 or 10"
(Out of 7704 patient responses)
Average
This PO's score is not significantly different than the average score for all 11 POs as a group.
?
This PO's score is not significantly different than the average score for all 11 POs as a group.

Provider Supports Patient Taking Care of Own Health (PCMH)

Patients were asked:

Did this provider talk with you about your specific health goals and whether there are things making it hard to take care of your own health?

59.63% patients answered "Yes"
(Out of 7696 patient responses)
Above
Average
This PO's score is significantly higher/better than the average score for all 11 POs as a group.
?
This PO's score is significantly higher/better than the average score for all 11 POs as a group.