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Physician Organization Report

Holland PHO

This Physician Organization (PO) and its participating physician practices voluntarily make these data public to improve healthcare in Michigan. Their cooperation makes them leaders among POs and practices in promoting transparency and accountability.

Choose a measure type

  • Above the group average
  • Same as the group average
  • Below the group average
  • Not enough data to report a valid, reliable score
N = Number of responses by category (See About the Data).
Timeliness
?
Timeliness
Getting Timely Appointments, Care, and Information

Patients were asked:
How often did you get appointments for care as soon as needed and timely answers to questions when you called the office?

Communication
?
Communication
How Well Provider Communicates with Patients

Patients were asked:
How often did this provider explain things clearly, listen carefully, show respect and spent enough time with you?

Care Coordination
?
Care Coordination
Provider Use of Information to Coordinate Patient Care

Patients were asked:
How often did this provider know important information about your medical history, follow up with you to give results of a blood test, x-ray or other tests, and talk with you about all the prescription medications you take?

Office Staff
?
Office Staff
Helpful, Courteous, and Respectful Office Staff

Patients were asked:
How often was the office staff helpful, courteous and respectful?

Patient Rating
?
Patient Rating
Patient Rating of the Provider

Patients were asked:
Rate your provider on a scale of 0 to 10, with 0 being the worst and 10 being the best. (The displayed scores show how often patients rated their provider highly with a score of 9 or 10.)

Supports Patient Self-Care
?
Supports Patient Self-Care
Provider Supports Patient Taking Care of Own Health (PCMH)

Patients were asked:
Did this provider talk with you about your specific health goals and whether there are things making it hard to take care of your own health?

MiPEC Average Performance 65.84% 86.31% 71.71% 78.24% 81.45% 53.19%
National Average Performance 67.00% 85.00% 73.00% 79.00% 80.00% 55.00%
Holland Family Medicine
601 Michigan Ave #104 Holland
Not enough data
n = 20
Not enough data
n = 21
Not enough data
n = 21
Not enough data
n = 21
Not enough data
n = 21
Not enough data
n = 21
Lakeshore Health Partners Family Medicine Zeeland
8300 Westpark Way Zeeland
65.14
n = 151
83.25
n = 172
71.60
n = 172
76.02
n = 172
76.14
n = 171
50.58
n = 170
Lakeshore Health Partners Internal Medicine
3235 N. Wellness Dr Bldg A #120B Holland
61.16
n = 151
87.43
n = 171
80.10
n = 170
75.67
n = 170
87.82
n = 170
51.01
n = 170
Lakeshore Health Partners South Washington Family
904 S. Washington Ste 210 Holland
62.12
n = 231
87.68
n = 240
75.32
n = 240
82.59
n = 240
86.66
n = 239
42.84
n = 237
Lakewood Family Medicine, PLC
382 N. 120th Ave Holland
80.17
n = 161
92.65
n = 170
82.51
n = 169
90.40
n = 170
90.17
n = 170
54.90
n = 168

Measure Data for this Physician Organization:

Holland PHO's
Overall Performance:

Getting Timely Appointments, Care, and Information

Patients were asked:

How often did you get appointments for care as soon as needed and timely answers to questions when you called the office?

60.35% patients answered "Always"
(Out of 858 patient responses)
Average
This PO's score is not significantly different than the average score for all 11 POs as a group.
?
This PO's score is not significantly different than the average score for all 11 POs as a group.

How Well Provider Communicates with Patients

Patients were asked:

How often did this provider explain things clearly, listen carefully, show respect and spent enough time with you?

Not enough data
Not enough data
Not enough data to report a valid, reliable score
?
Not enough data to report a valid, reliable score

Provider Use of Information to Coordinate Patient Care

Patients were asked:

How often did this provider know important information about your medical history, follow up with you to give results of a blood test, x-ray or other tests, and talk with you about all the prescription medications you take?

72.25% patients answered "Always"
(Out of 927 patient responses)
Average
This PO's score is not significantly different than the average score for all 11 POs as a group.
?
This PO's score is not significantly different than the average score for all 11 POs as a group.

Helpful, Courteous, and Respectful Office Staff

Patients were asked:

How often was the office staff helpful, courteous and respectful?

76.66% patients answered "Always"
(Out of 924 patient responses)
Average
This PO's score is not significantly different than the average score for all 11 POs as a group.
?
This PO's score is not significantly different than the average score for all 11 POs as a group.

Patient Rating of the Provider

Patients were asked:

Rate your provider on a scale of 0 to 10, with 0 being the worst and 10 being the best. (The displayed scores show how often patients rated their provider highly with a score of 9 or 10.)

Not enough data
Not enough data
Not enough data to report a valid, reliable score
?
Not enough data to report a valid, reliable score

Provider Supports Patient Taking Care of Own Health (PCMH)

Patients were asked:

Did this provider talk with you about your specific health goals and whether there are things making it hard to take care of your own health?

45.50% patients answered "Yes"
(Out of 920 patient responses)
Below
Average
This PO's score is lower/worse than the average score for all 11 POs as a group.
?
This PO's score is lower/worse than the average score for all 11 POs as a group.